Precious Pets Paradise is a division of Zicom Inc. and is based in South Florida. We are committed to providing our customers with exceptional pet products! We take great pride in the opportunity to offer you the best the pet industry has to offer your furry family members! Please feel free to contact us with any questions you may have about our products and service. We hold true to our values of unmatched customer service, knowledgeable staff and unsurpassed desire to bring to you the finest pet products available. Please note charges to your credit card will reflect as Zicom Inc. on your credit card statement.
How quickly do items ship?
Most items ship within 1-5 business days however there are some that may take up to 7- 10 business days to manufacturer prior to shipment. Personalized items are made especially for you and require longer shipping times - please add at least an additional week when placing these types of orders. We ship via UPS, FedEx Ground, USPS and common carrier. Always provide us with a physical house or business address, as our products cannot ship to PO Boxes.
Precious Pets Paradise does not charge to ship products within the contiguous United States. We do offer discounted shipping costs for items shipping outside of the contiguous US.
How long until I receive my order?
Ground transit time once your order ships is usually an additional 2-5 business days - longest to the west coast. Except for large items traveling by Common Carrier (these are noted in an item's description) you do not have to be home to accept delivery - so ship to the location that is most convenient for you! For Common Carrier items, you will be contacted by telephone for delivery. This is the most common method of shipping when you order the larger feline furniture we carry.
Do you ship outside the continental US?
You will need to call us to place the order so that we can calculate shipping costs for these destinations. Special exception locations offered to Hawaii, Alaska, Canada, Europe or elsewhere outside of the United States. Unfortunately, we cannot ship to PO Boxes.
We always try to let you know via email of any delays or backorders.
Please inspect your order immediately and contact us right away by email firstname.lastname@example.org if package is delivered damaged or if item is defective we will work quickly to make things right!
Customers may cancel any stock order at any time before it ships - however personalized items on your order can not be canceled.
Customer Satisfaction and Enjoyment are our number one priority. You can trust that you will receive our personal attention from our office to your front door! Have questions? Need help sizing, selecting an item or just need some friendly advice? Ask an expert‚ we have tested all most every product with dogs and cats from our family and friends, so we know our stuff! Call us at 877-404-7387 with any and all questions.
Contact Us at:
Precious Pets Paradise
Miami Springs, FL 33166
"An animal's eyes have the power to speak a great language." Martin Buber. We, at Precious Pets Paradise, help them speak love and appreciation!
To all of you, from all of us...happy tail wagging!
Precious Pets Paradise